IOCP is a nonprofit that provides services in food, case management, emergency financial assistance, employment services, and childcare resources to those residing in our service area. We are looking for a Client Services Coordinator (CSC) to provide a first point of contact in our client-centric service delivery model.
The CSC role is central to our efforts to create an environment of belonging with an emphasis on dignity, accessibility, and agility. Our CSC will meet with clients to conduct intakes, help them navigate services and provide support to our front desk operations. If you are looking for a career where you can have a purposeful, direct impact on people in our community, we want to hear from you!
Why IOCP
- Compensation $23.95/hour
- Star Tribune Top Workplace 2023!
- Hybrid work environment, flexible hours
- Full-time, benefits eligible
- Medical, Dental, Vision, FSA, HSA, 401(k), Life and Disability Insurance, Employee Assistance Program
- Nine paid holidays
- Generous PTO (starting at 21 days annually)
- Six weeks of paid leave for employees eligible for parental or medical leave
What You'll Do
- Meet with new clients to assess needs, collect information, provide information about resources, and support them as they navigate our services.
- Act as primary contact for clients accessing basic needs including food, clothing, and emergency financial assistance.
- Facilitate client access to clothing and food, including leading food shelf distribution shifts and clothing distribution appointments.
- Support front desk operations by welcoming guests to our building, answering phones, scheduling intakes, and responding to client inquiries.
- Train and support interns.
- Handle administrative tasks such as processing scholarship requests and referrals to partners.
Schedule Requirements
- Onsite four days per week with the option to work remotely one day.
- 40 hours per week, including one or two evenings per week (Mondays until 6:00 p.m., Wednesdays and/or Thursdays until 7 or 7:30 p.m.).
- Potential of one to two Saturday mornings per month.
Qualifications
- AA in a Human Services field.
- Experience in a human services setting.
- High level of computer proficiency.
- De-escalation skills, strong interpersonal, verbal and written communication skills.
- Excellent organization and time management skills.
- Ability to maintain professional boundaries and confidentiality.
- Capable of relating to and advocating for diverse client needs and interests.
- Commitment to equity and inclusion and ability to excel in a diverse environment.
About IOCP
Our clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer, service provider, partner, and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference.
Our work environment is client-centered, values-driven, team-oriented, diverse, and focused on learning and professional development. We have a strong internal culture of collaboration and team support, and a deep commitment across staff to our mission and values. Supervisors are extremely supportive of self-care, will help you grow, and give you a platform to do amazing work. Our team is tight knit, supportive and has fun together! Learn more about us here: https://iocp.org/.
How to Apply
Interested candidates should apply online HERE. Feel free to attach a cover letter telling us about yourself. Candidates are considered as submissions arrive. Position is open until filled.
Interfaith Outreach values a diverse work environment. People of color and people from other underrepresented communities are strongly encouraged to apply. Interfaith Outreach is an Equal Opportunity Employer.