Clinical Manager, Intake and Counseling

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Catholic Charities of the Archdiocese of Washington values the safety of our employees, our clients, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are up to date with your COVID vaccinations, including the booster dose or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with Catholic Charities of the Archdiocese of Washington.

JOB SUMMARY:  The Clinical Manager for Intake and Counseling manages the clinical and administrative operations of the Intake process and staff in accordance with best practice standards of the profession, and all Agency policy and procedures. The Clinical Manager oversees the scheduling, screening and completion of intake interviews with consumers, and provide counseling services (individual and group therapy) to consumers.

Supervisory Responsibility:  Provides administrative supervision to 3-5 employees.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Supervise the intake process for clients and provide appropriate referrals including Assertive Community Team (ACT) and Free Standing Mental Health Clinic (FSMHC) coordination. 

1. Approve intake assessments, Individual Recover Plans (IRPs) and administrative services within Intake. 
2. Coordinate with internal departments to ensure the intake process quality and quantity of intakes is being met. 
3. Follow up and manage all no-shows or cancelled appointments per regulations. 
4. Coordinate treatment with Clinical Managers and other involved staff members regarding consumer’s progress and/or concern in counseling. 
5. Coordinate intake discharge summary submissions to Department of Behavioral Health for the Core Service Agency, including reviewing summaries for completeness and submitting them in Integrated Care Management Systems (iCAMS).  
6. Supervise interns involved in the intake process. 

• Coordinate with Access Helpline around any issues related to intakes.  
• Provide counseling services to consumers at Anchor Mental Health including those with insurances that require a LICSW. 

1. Act as primary therapist for the Free Standing Clinic which requires a LICSW. 
2. Provide therapeutic treatment to assigned caseload consistent with the written treatment plan.  
3. Develop treatment plans to establish goals and objectives for client treatment.   
4. Maintain client documentation according to required policies and procedures including assessments, contact notes, monthly progress notes, biannual treatment plan updates, any and all other clinical documentation related to the care of the client. 

• Coordinate treatment with Clinical Managers and other involved staff members regarding consumer’s progress and/or concern in counseling.     

1. Train staff/interns on the intake process, assessments and treatment plan writing.
2. Confirm staff/interns are following Credible daily routines by ensuring all services (billable and non-billable) are documented in Credibly by the next business day.
3. Provide full support to department when Sr Clinical Manager is out by acting under an independent license.

• Participate in continuous quality improvement (CQI) process.
• Meet productivity standard (average 4.5 hours per day).

EDUCATION and EXPERIENCE:

• Master’s Degree in Social Work, Psychology or Counseling from an accredited college or university.
• Current D.C. license in specific discipline i.e. LICSW, LPC.
• Four (4) years direct service experience in a mental health setting.
• Experience providing counseling to adults with serious and persistent mental illness, many with co-occurring substance abuse issues and histories of trauma.
• Driving is required.  Must have valid local license and clean driving record. 

SKILLS and COMPETENCIES:

• Clinical judgment and leadership skills.
• Written and verbal communication skills.