Program Supervisor (Low Barrier Shelters)

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Catholic Charities of the Archdiocese of Washington values the safety of our employees, our clients, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are up to date with your COVID vaccinations, including the booster dose or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with Catholic Charities of the Archdiocese of Washington.

JOB SUMMARY: The Program Supervisor supervises direct care staff and volunteers, and administration of the program facility by coordinating and monitoring residential coverage ensuring that program and services are in accord with best practice standards, contract/grant requirements, and agency practices and procedures.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Supervises a team of, Program Assistants, Administrative staff and Maintenance Workers, as needed as well as agency and community volunteers in support of overall program goals and objectives.
  1. Recruits, hires, conducts performance evaluation, and provide for staff professional development.
  2. Develops and implements processes to control and minimize overtime.
  3. Conducts regular staff meetings.
  4. Facilitates team dynamics.
• Coordinates facility activities to ensure objectives are accomplished in a timely and cost-effective manner.
  1. Develops plans in coordination with department managers.
  2. Establishes and monitor overall facility performance based on agreed upon performance measures.
  3. Manages the maintenance of facilities and equipment in accordance with health, fire and safety codes, and COA standards.
• Oversees and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures.
  1. Implements Corrective Action Plan to address deficiencies identified through the agency CQI process.
  2. Updates the program’s practices and procedures, and program manual as needed.
  3. Enables staff participation in quality improvement.
• Performs liaison activities with community partners.
• Coordinates the preparation and timely submission of all external and internal program reports. Ensure prompt and accurate submission of incident reports.
• Performs other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• High School or GED required.
• 2 years of direct service experience working with the adult homeless or other vulnerable population.
• 3 years’ administrative supervisory experience.

SKILLS and COMPETENCIES:

• Ability to determine and meet program and client needs. 
• Skill to operate job-related equipment including the use of computer systems (MS Office products), including Excel, Outlook, Credible and remote access.