ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.
Catholic Charities of the Archdiocese of Washington values the safety of our employees, our clients, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are up to date with your COVID vaccinations, including the booster dose or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with Catholic Charities of the Archdiocese of Washington.
JOB SUMMARY: The Manager of Social Work seeks to improve the well-being of our clients by providing direct clinical and case management services including the coordination of community resources of assigned Men’s Low Barrier shelter programs. Licensed Social Worker will supervise the clinical operations of the assigned area. Ensuring case management operations and practice at each program are in accordance with best practice standards of the profession, contract/grant requirements and agency and department practices and procedures.
In carrying out the mission of Catholic Charities and their department, the Manager of Social Work will be accountable for input on the program operations, program development, staff training, performance management and personnel activities. The Manager of Social Work will also be responsible for providing timely, accurate and complete reports on all aspects of their assigned programs required by the Program Director.
Supervisory Responsibility: Provides administrative and functional supervision of up to 10 FTEs and provide clinical supervision to licensed staff within their assigned team.
ESSENTIAL DUTIES and RESPONSIBILITIES:
- Administrative supervision of social work and other case management staff is the primary responsibility of this position. However, joint coaching on overall program goals, staff productivity and other disciplinary actions may be shared with the Program Manager as needed.
- Helps to ensure compliance with contracts, agency policies and procedures, accreditation requirements, ethics, best practices and quality standards within the field.
- Assists with hiring and supervision of Case Management staff and student interns as needed.
- Regularly reviews HMIS data quality, timeliness and productivity of case management staff.
- Works closely with HMIS Administrator to review programmatic data report cards.
- Creates performance improvement plans for data quality and productivity as needed.
- In conjunction with Sr. Program Manager maintains quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures.
- Implements Corrective Action Plan, under the guidance of the program Director, to address deficiencies identified through the agency Client Record Review and Continuous Quality Improvement (CQI) process.
- Enables staff participation in quality improvement.
- Updates the program’s practices and procedures, and program manual as needed.
- Monitors and periodically reviews client files for completeness and quality of content.
- Oversees and ensures creation of case records, including, but not limited to legal documentation, psychosocial, case notes, case plans, service updates, court reports, medical reports, Unusual Incident Reports, referrals, discharge summaries, visitation records and educational information.
- Facilitates random client satisfaction surveys for quality assurance and staff supervision.
- Provides case management oversite, case consultation, and crisis.
- Models professional behavior and positive attitudes.
- Completes reports on time and maintains statistical data on an on-going basis.
- Facilitates regularly scheduled case conference and skill building meetings for entire Social Work and Case Management staff in order to build competencies in best practices including but not limited to:
- Strength based approach, person centered case planning,motivational interviewing, co-occurring principles, interventions and department practice protocols.
- Provides at least weekly clinical supervision to licensed Social Work staff.
- May carry a caseload, depending on needs of program.
- Conducts on-going assessment of client needs and assist clients in setting goals, as needed.
- Delivers and coordinates services to individuals and families, as needed.
- Provides individual and group counseling as needed.
- Facilitates crisis management as situations arise.
- Collaborates with and provides necessary referrals to other disciplines including legal, medical, dental, recreational, educational, vocational, substance abuse and mental health professionals, and other housing or service providers.
- Engages in continuing education activity to maintain licensure.
- Ensures the active status and appropriate level licenses of staff.
- Demonstrates commitment to improving client services outcomes and customer satisfaction.
- Performs all other related duties as assigned.
EDUCATION and EXPERIENCE:
- Master’s degree in Social Work required.
- For D.C. LICSW Social Work licensure required.
- For Maryland Clinical Social Work licensure (LCSW-C) required
- Certificate to clinically supervise Social Workers required.
- Minimum of 5 years of progressively responsible 1-on-1 social work caseload experience in clinical and administrative tasks required.
- Minimum of two- year experience working with individuals who are homeless or mental health or substance abuse issues required.
- A minimum of two-year experience supervising a case management team and/or interns.
- Experience working in a Day Program and/or facilitating groups preferred.
SKILLS and COMPETENCIES:
- Ability to communicate effectively in written and oral.
- Skill in the use of computers, preferably in a PC, endows-based operating environment.